Terms of Service PLEASE READ THESE TERMS CAREFULLY.

Defined Terms

  • ‘Booking’ refers to the agreed transaction between Pet Owners and Pet Sitters on the CruizinK9 Connect Service that specifies the fees, time period, cancellation policy, and other terms for provision of Pet Care Services via the booking mechanism provided on the CruizinK9 Connect Service.
  • ‘CruizinK9 Connect’ (also herein referred to as ‘we’, ‘us’ ‘our’) refers to the legal incorporated business, CruizinK9 Inc., and the services that it is offering to connect pet owners and pet sitters through its Online Platform.
  • ‘Engagement’ refers to any arrangement, interaction, agreement or booking that is entered into between Pet Owners and Pet Sitters as a result of, or in connection with, a Marketplace Connection made through the Online Platform.
  • ‘Online Platform’ refers to the online marketplace and related technology used by CruizinK9 Connect to facilitate introductions, communications, bookings, and payments between Pet Owners and Pet Sitters. The Online Platform includes, but is not limited to, the website, user accounts, listings, messaging tools, calendars, booking functionality, subscription management features, and payment processing systems. The Online Platform may rely on independent third-party technology providers and service vendors.
  • ‘Online Profile’ refers to the collection of information about a User which is made publicly available for other Users to see and interact with.
  • ‘Pet’ refers to the animal listed as a pet on the Pet Owner profile in the Online Platform.
  • ‘Pet Care Services’ refers to the provision of any independent service provided by Pet Sitters including, but not limited to, overnight boarding, day sitting, dog-walking, feeding, daily check-ins, administering medication, and grooming.
  • ‘Pet Medical Emergency’ refers to any sudden illness, injury, or condition that poses an immediate risk to the health or life of the pet, and requires urgent veterinary attention.
  • ‘Pet Owners’ (also referred to throughout the Online Platform and marketing materials as ‘Pet Guardians’) refers to the person(s) representing that they have legal ownership of, custody of, or authority to make care arrangements for a pet. CruizinK9 Connect relies on such representations and does not independently verify ownership, custodial rights, or authority in relation to any pet.
  • 'Pet Sitter' refers to any person offering independent Pet Care Services through the Online Platform who has completed the Screening Requirements. The plural term "Pet Sitters" shall have the corresponding meaning.
  • 'Screening Requirements' refers to the onboarding and ongoing eligibility requirements established by CruizinK9 Connect, which may include identity verification, personal information, criminal record screening, policy acknowledgements, profile review, and performance monitoring. Completion of the Screening Requirements does not constitute an endorsement, recommendation, certification, guarantee, warranty, or representation regarding a Pet Sitter's suitability, competence, trustworthiness, safety, or future conduct.
  • ‘Services’ refers to the collective activity of
    • Providing information, training, and resources
    • Collecting information on pet owners, pets, and pet sitting needs from subscribers,
    • Collecting information on pet sitters, their service descriptions, and availability,
    • And providing the Marketplace Connection to facilitate introductions and connections of pet owners with pet sitters, whether accessed through the Online Platform, Social Media, or phone support.
  • ‘Marketplace Connection’ refers to the functionality of the Online Platform that enables Pet Owners and Pet Sitters to discover, search, filter, view, communicate with, and connect with one another based on information provided by Users. The Marketplace Connection is intended solely to facilitate introductions and potential Engagements and does not constitute a recommendation, endorsement, certification, suitability assessment, guarantee, or representation by CruizinK9 Connect regarding any User, Pet, or Pet Care Service.
  • ‘Users’ refers to anyone accessing or interacting with the Online Platform for the purposes of engaging with the Services.
  • ‘Your Content’ refers to any text, photographs, images, videos, reviews, information and materials you submit or upload to your Online Profile, and/or the participation in promotional campaigns we conduct on the Online Platform.

1. Acceptance of Terms; Modifications

These Terms of Service (“Terms”) constitute a legally binding agreement between you and CruizinK9 Inc., operating as CruizinK9 Connect. (“CruizinK9 Connect”, “we”, “us”, or “our”), a company incorporated under the laws of British Columbia, Canada.

The Terms govern your access to and use of the CruizinK9 Connect platform, website, services, and related features available through www.cruizink9connect.com (collectively, the “Services”). Our Privacy Policy and any additional policies referenced on the platform form part of these Terms and are incorporated by reference.

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

Electronic Acceptance. By creating an account, clicking any button indicating acceptance of these Terms, accessing the Services, or otherwise using the platform, you agree that your electronic actions constitute your legal signature and indicate your acceptance of these Terms. You consent to the use of electronic records, communications, and agreements in connection with the Services.\

We may modify these Terms from time to time. Updated versions will be posted on the platform and become effective upon posting unless otherwise required by applicable law. Your continued use of the Services following any update constitutes your acceptance of the revised Terms.

2. Services.

2.1 Nature of the Services

The Services use personal information to facilitate Marketplace Connections between Pet Owners and Pet Sitters in the Online Platform. This use of personal information is limited to what is reasonably necessary to provide the Marketplace Connection and is carried out with User content.
Marketplace Connection does not guarantee the suitability, availability or acceptance of any Pet Sitter, Pet, or Pet Owner and all Engagements are directly entered into between Pet Owners and Pet Sitters.
Engagements are formed solely between the applicable Users. CruizinK9 Connect acts solely as an online marketplace and technology platform that facilitates introductions, communications, bookings and payments between independent Pet Owners and independent Pet Sitters. CruizinK9 Connect is not a party to any Engagement, does not provide Pet Care Services, does not supervise or control the performance of Pet Care Services, and does not assume responsibility for the acts or omissions of any User.

2.2 CruizinK9 Connect does not provide Pet Care Services

CruizinK9 Connect is a neutral venue for Pet Sitters and Pet Owners. CruizinK9 Connect is not a Pet Sitter and does not provide Pet Care Services or any other services except for the Services expressly contemplated by these Terms. Pet Sitters listed on CruizinK9 Connect are not under the direction or control of CruizinK9 Connect beyond agreeing to follow the Pet Sitter Policies, and Pet Sitters determine at their own discretion how to provide Pet Care Services within the Pet Sitter Policies. CruizinK9 Connect does not employ, recommend or endorse Pet Sitters or Pet Owners, and, to the maximum extent permitted by applicable law, we will not be responsible or liable for the performance or conduct of Pet Sitters or Pet Owners, whether online or offline. No User shall represent that CruizinK9 Connect is providing, supervising, guaranteeing, certifying, endorsing, insuring, or otherwise assuming responsibility for any Pet Care Services. All Pet Care Services are provided exclusively by independent Pet Sitters operating at their own risk and responsibility.

2.3 Release

Subject to Section 16 below, CruizinK9 Connect has no liability for any claims, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Pet Sitters and Pet Owners, whether online or offline. You acknowledge and agree that, to the maximum extent permitted by the applicable law, YOUR USE AND/OR PROVISION OF PET CARE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK.

2.4 Transactions are between Pet Owners and Pet Sitters

The CruizinK9 Connect Service may be used to find and offer Pet Care Services and to facilitate payment, but all transactions conducted via the CruizinK9 Connect Service are between Pet Owners and Pet Sitters. You agree that CruizinK9 Connect has no liability for damages associated with Engagements (which may include bodily injury to, or death of, a pet) or resulting from any other transactions between users of the CruizinK9 Connect Service. CruizinK9 Connect is not a principal, agent, employer, partner, joint venturer, franchisee, contractor, representative, or fiduciary of either Pet Owners or Pet Sitters and assumes no responsibility for the quality, legality, safety, suitability, availability, timing, performance, or outcome of any Engagement.

2.5 Bookings

A Booking may be initiated by a Pet Owner by selecting the type(s) of Pet Care Services to be provided and then following the prompts that appear on-screen. A Pet Owner that initiates a Booking, agrees to pay for the Pet Care Services described in the Booking when clicking “Request to book”. All requests are subject to acceptance by the receiving party. The receiving party is not obligated to accept your (or any) request and may, at their discretion, decline for any reason. Once you complete a Booking, you agree to honor the price and other terms of that Booking, as acknowledged in the Booking confirmation.

2.6 Users are Solely Responsible for Evaluating other Users

Pet Owners are solely responsible for evaluating the suitability of Pet Sitters for the services they offer to provide. Though CruizinK9 Connect performs a limited review of Pet Sitters and facilitates Pet Sitter background checks, any such screening is limited, and CruizinK9 Connect does not warrant that any such screen is accurate, complete, conclusive or up-to-date. Similarly, CruizinK9 Connect does not endorse reviews of Pet Sitters by other Pet Owners that may be available via the CruizinK9 Connect Service, and CruizinK9 Connect makes no commitments that such reviews are accurate or legitimate. Completion of Screening Requirements, criminal record checks, identity verification, ratings, reviews, badges, references, profile information, and other indicators displayed on the platform are provided solely for informational purposes and do not constitute an endorsement, recommendation, certification, guarantee, warranty, or representation by CruizinK9 Connect regarding any User. Pet Sitters are required to complete Screening Requirements and we monitor ratings and reviews periodically, but do not perform additional screening of Pet Sitters or any background checks, criminal record checks, or any other form of pre-screening of Pet Owners. While the Online Platform requires Pet Sitters to complete Screening Requirements to help ensure a high standard of care, Pet Owners are solely responsible for ensuring their own suitability to engage Pet Sitters, and for providing accurate information about their pets. All Users should exercise caution and use your independent judgment before engaging Pet Sitters, or Pet Owners, or otherwise interacting with other Users via the CruizinK9 Connect Service. Pet Owners and Pet Sitters are solely responsible for making decisions that are in the best interests of themselves and their pets. For example, each user of the CruizinK9 Connect Service is responsible for keeping current their own pet’s vaccinations, and we will have no liability for anyone’s failure to vaccinate his or her pet.

2.7 Abandoned Pets

Pet Owners who arrange for Pet Care Services and fail to retrieve their pet after the service period identified in a Booking agree that CruizinK9 Connect (or the Pet Sitters) may, in its (or his or her) sole discretion, place the pet in foster care, transfer care to animal control, SPCA or other law enforcement authorities, or find other alternate care. Pet Owner agrees to reimburse CruizinK9 Connect and/or the Pet Sitters for all costs and expenses associated with such actions

2.8 General Emergencies

CruizinK9 Connect may, but is not obligated to, assist Users during emergencies. Any assistance provided is voluntary and does not create a duty of care, agency relationship, custodial responsibility, or ongoing obligation to intervene. We recommend that Pet Owners give their Pet Sitters contact information where they can be reached in the event of emergency, and Pet Owners are required to provide an emergency contact, who has consented to act in this role and to the disclosure of their information, in the Pet Owner profile. Pet Sitters agree to immediately contact Pet Owners in the event of any emergency that may impact the provision of Pet Care Services, or the wellbeing of the Pet, and, if the Pet Owner is not available, to contact CruizinK9 Connect at the applicable telephone number or email address listed in the table at the end of these Terms. Further, CruizinK9 Connect expressly reserves the right, in its sole discretion, to remove a Pet Owner’s pet from a Pet Sitter’s care should CruizinK9 Connect deem it necessary for the safety of a pet, the Pet Sitter, or any persons living with the Pet Sitter but does not have any obligations to do so. Prior to removing a pet from the care of a Pet Sitter, CruizinK9 Connect may, in its sole discretion, attempt during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact to arrange alternative care. Should CruizinK9 Connect not be able to contact the Pet Owner or the emergency contact, CruizinK9 Connect may, in its sole discretion, attempt to identify alternative care for the pet until the Pet Owner is able to retrieve his/her pet. If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to CruizinK9 Connect in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by CruizinK9 Connect in connection with such transfer and authorize CruizinK9 Connect to automatically debit all expenses from the payment method provided by the Pet Owner.

2.9 Pet Medical Emergencies

CruizinK9 Connect may attempt to assist with communications during a Pet Medical Emergency but is not responsible for monitoring bookings, detecting emergencies, arranging veterinary care, or ensuring that emergency care is obtained. If there is a Pet Medical Emergency for a Pet during the provision of Pet Care Services, the Pet Sitter is expected to immediately contact the Pet Owner and, if the Pet Owner is not available, to contact the Pet Owner’s emergency contact. Only if neither can be reached, should the Pet Sitter contact CruizinK9 Connect at the applicable telephone number or email address listed in the table at the end of these Terms. If you are a Pet Owner, you hereby authorize your Pet Sitters, your emergency contact, and, where CruizinK9 Connect elects to assist, CruizinK9 Connect to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such a case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to CruizinK9 Connect and your Pet Sitters. You release the Pet Sitters and CruizinK9 Connect for any injury, damage or liability arising from the provision of emergency care or the failure to seek such care pursuant to this section. Pet Owners are responsible for the costs of any such medical treatment for pets and, if you are a Pet Owner, you hereby authorize CruizinK9 Connect to charge your credit card or other payment method for such costs. CruizinK9 Connect recommends that all users have adequate pet insurance to cover the costs of veterinary care.

3. Certification of Compliance with Applicable Law

By accessing and using the CruizinK9 Connect Service, you certify that you: (1) are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, and (2) will comply with all laws and regulations applicable to your activities conducted through, or related to, the CruizinK9 Connect Service. For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated, licensed, identification-tagged and/or microchipped as required by local laws or regulations; that you have obtained and will maintain any mandatory insurance policies concerning the pets whose care you entrust to Pet Sitters (and that such policies will benefit third parties, including Pet Sitters, to the same extent they benefit you). For Pet Sitters, this means, among other things, that you certify that you are legally eligible to provide Pet Care Services in the jurisdiction where you provide Pet Care Services; that you have complied and will comply with all laws and regulations that are applicable to you; that you have obtained all business licenses, business tax registrations, trade licenses, and permits necessary to provide Pet Care Services legally; and that, when providing Pet Care Services, you will comply with applicable leash, pet waste disposal, and similar laws. You acknowledge that CruizinK9 Connect is entitled to rely on these certifications from you, is not responsible to ensure that all users have complied with applicable laws and regulations, and will not be liable for a user’s failure to do so.

4. Insurance

CruizinK9 Connect does not provide insurance coverage for Pet Owners, Pet Sitters, pets, property, vehicles, veterinary expenses, personal injury, or third-party claims. Users are solely responsible for determining, obtaining, and maintaining any insurance coverage they deem appropriate, including pet insurance, liability insurance, commercial general liability insurance, care, custody and control coverage, professional liability insurance, automobile insurance, and workers' compensation coverage where applicable.

5. Use of the CruizinK9 Connect Service; Suspension

5.1 Your Conduct on the CruizinK9 Connect Service

When you use the CruizinK9 Connect Service, you agree: To use the CruizinK9 Connect Service only in a lawful manner and only for its intended purposes. Not to use the CruizinK9 Connect Service to arrange for the care of: (a) exotic or inherently dangerous pets such as venomous snakes or constrictors, primates, wolves or wolf hybrids, non-domesticated cats, alligators, horses or other livestock; (b) any animal whose ownership or third-party care is prohibited under applicable law; or (c) any animal that has a history of, or which has been trained for, attacks on pets or people. Not to submit viruses or other malicious code to or through the CruizinK9 Connect Service. Not to use the CruizinK9 Connect Service, or engage with other users of the CruizinK9 Connect Service, for purposes that violate the law. Not to use the CruizinK9 Connect Service to arrange for the provision and purchase of services with another User, then complete transactions for those services outside of the CruizinK9 Connect Service. Not to use the CruizinK9 Connect Service for purposes of competing with CruizinK9 Connect or to promote other products or services. Not to post reviews that aren’t based on your personal experience, that are intentionally inaccurate or misleading, or that violate these Terms. Not to post content or materials that are pornographic, threatening, harassing, abusive, or defamatory, or that contain nudity or graphic violence, incite violence, violate intellectual property rights, or violate the law or the legal rights (for example, privacy rights) of others. Not to post “spam” or other unauthorized commercial communications. To use the CruizinK9 Connect Service only for your own purposes, and not to impersonate any other person. Not to transfer or authorize the use of your account for the CruizinK9 Connect Service by any other person, or to engage in fraudulent transactions. Not to use any promotional credits or rewards in a manner inconsistent with the spirit and purpose of the program including, without limitation, using promotional credits or rewards to create Bookings within the same household or with someone with whom you share a pet. Not to provide false information in your profile on, or registration for, the CruizinK9 Connect Service, or to create multiple or duplicate accounts. Not to interfere with our provision of, or any other User’s use of, the CruizinK9 Connect Service. Not to solicit another user’s username or password for the CruizinK9 Connect Service or any other sensitive personal information, including bank details.

5.2 Suspension and Termination

You understand and agree that CruizinK9 Connect has no obligation to provide the CruizinK9 Connect Service in any specific location or territory, nor to continue providing it once we have begun. We reserve the right to suspend or terminate your access to the CruizinK9 Connect Service: (1) if in our discretion your conduct on the Site or CruizinK9 Connect Service is inappropriate, unsafe, dishonest, or in breach of these Terms; or (2) if necessary in our discretion to protect CruizinK9 Connect, its users, pets, or the public. You may suspend or terminate your use of the CruizinK9 Connect Service at any time and for any reason. If you wish to deactivate your account, please contact CruizinK9 Connect. Note that if you have any outstanding payment obligations, those will survive suspension or termination of your account. ##6. Registration; Account Security In order to use some aspects of the CruizinK9 Connect Service, you will be required to create a username, password, and User profile. If you elect to use the CruizinK9 Connect Service, you agree to provide accurate information about yourself and keep this information up-to-date. You agree not to impersonate anyone else and not to maintain more than one account (or, if CruizinK9 Connect suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your username and password for the CruizinK9 Connect Service and are responsible for all activity under your account. You agree to notify us promptly of any unauthorized use of your account. ##7. Privacy Our collection and use of your personal information on the CruizinK9 Connect Service is described in our Privacy Statement. By accessing or using the CruizinK9 Connect Service, you acknowledge that you have read and understand the Privacy statement. Our Privacy Policy forms part of these Terms and is available on the CruizinK9 Connect website. By using the Services, you acknowledge that you have read and understood the Privacy Policy. ##8. Your Content

8.1 Your Content

CruizinK9 Connect may require or allow you (or someone else on your behalf) to submit or upload Your Content. For example, Pet Sitters are invited to create a profile page with a photograph and other information and to transmit photos of the dogs under their care to Pet Owners, while Pet Owners may submit reviews of Pet Sitters. CruizinK9 Connect will only use Your Content for the purposes of providing and/or promoting the Services as described within these Terms.

8.2 License

Except for the limitations on our use and disclosure of personal information described in our Privacy Statement, to the maximum extent and duration permitted under any applicable law, you grant CruizinK9 Connect an irrevocable, perpetual, non-exclusive, fully paid worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, broadcast, prepare derivative works of, and/or distribute Your Content in connection with providing and/or promoting the CruizinK9 Connect Service, and to sublicense these rights to third parties.

8.3 Release

If your name, voice, image, persona, likeness, or performance is included in any of Your Content, you hereby waive, and release CruizinK9 Connect and its users from, any claim or cause of action, whether known or unknown, for defamation, copyright infringement, invasion of the rights of privacy, publicity, or personality, or any similar claim arising out of the use of Your Content in accordance with the license in Section 8.2 and the other provisions of these Terms.

8.4 Your Representations and Warranties about Your Content

You represent and warrant that (1) you are the owner or licensor of Your Content, and that you have all rights, consents and permissions necessary to grant the license in Section 8.2 and make the release in Section 8.3 with respect to Your Content; (2) that you have any necessary consents and releases from individuals who appear or whose pets appear in Your Content; and (3) Your Content does not violate the law or these Terms.

8.5 Right to Remove or Screen Your Content

Though we are not obligated to do so, we reserve the right to monitor, screen, edit and/or remove Your Content on the CruizinK9 Connect Service. Our enforcement of these Terms with respect to Your Content is at our discretion, and failure to enforce the Terms in one instance does not create a waiver of our right to enforce them in another instance. We have no obligation to retain or provide you with copies of Your Content, nor will we have any liability to you for any deletion, disclosure, loss or modification to Your Content. It is your sole responsibility to maintain backup copies of Your Content.

8.6 Reviews

The CruizinK9 Connect Service may provide the ability to leave public and/or private reviews of Users or their Pets. You acknowledge that even private reviews may be shared with third parties in accordance with applicable law and our Privacy Statement and that CruizinK9 Connect has no obligation to preserve or indefinitely store any reviews. We have no obligation to provide you with the content of any reviews about you submitted by other users of the CruizinK9 Connect Service, whether before or after deactivation of your account for the CruizinK9 Connect Service. We will have no liability to you for any deletion, disclosure, loss or modification of these reviews. We reserve the right to screen, edit or remove these reviews from the CruizinK9 Connect Service at any time.

9. Phone, Text and Mobile Communications

9.1 Phone, Text and Mobile Communications

In the event you deactivate a mobile phone number provided to us, you agree to update your CruizinK9 Connect account information promptly to ensure that messages are not sent to the person who acquires your old number.

9.2 Communications and Marketing

By creating an account, you agree to receive communications relating to your account, Bookings, payments, platform operations, policy updates, safety notifications, and other service-related matters.
Where permitted by applicable law and subject to your communication preferences, CruizinK9 Connect may also send newsletters, educational content, surveys, promotional offers, sponsor content, marketplace updates, and information about products, services, events, or opportunities that may be of interest to Users. Users may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in such communications.

10. Fees & Payment

10.1 Currency

All fees, deductible amounts and other payments referenced on, or charged through, the CruizinK9 Connect Service are listed and payable in Canadian dollars.

10.2 Fees for Pet Owners

Pet Owners may purchase Pet Care Services from Pet Sitters by completing a Booking as described in Section 2.5. If you are a Pet Owner, you enter into a transaction with the Pet Sitters when you accept a Booking, and you agree to pay the total amount indicated in the Booking, which includes service fees payable to CruizinK9 Connect. The Pet Sitter, not CruizinK9 Connect, is responsible for performing the Pet Care Services. The fees will be exclusive of taxes unless required to be included by law.

10.3 Fees for Pet Sitters

Pet Sitters may agree to provide Pet Care Services to a Pet Owner by agreeing to a Booking as described in Section 2.5. Once the Booking is completed by both parties, you agree to honor the commitment and price set forth in your Booking. The purchase of Pet Care Services is a transaction between the Pet Owner and the Pet Sitters. CruizinK9 Connect’s role is to facilitate the transaction. We will (either directly or indirectly through an authorized third party) collect payment from the Pet Owner at the time of Booking and (except to the extent of any payment hold pursuant to Section 10.6) initiate payment to the Pet Sitter’s account after completion of the service period indicated in the Booking.

10.4 Late Fees and Additional Charges

If you are a Pet Owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of the service period agreed in a Booking, you will be charged for additional service time (pro rata for each partial late day) at the daily rate established in the Booking. In addition, you agree to indemnify CruizinK9 Connect for, and agree that we may charge your credit card or other payment method for, any additional costs and expenses we or the Pet Sitters incur as a result of your failure to retrieve your pet at the end of the service period agreed in a Booking.

10.5 Cancellations & Refunds

Reservation Protection. CruizinK9 Connect may, but is not obligated to, assist Pet Owners in identifying alternative Pet Sitters when a Pet Sitter cancels a Booking within seventy-two (72) hours of the scheduled start of the service period. The availability of Reservation Protection is not guaranteed and may depend on factors including, but not limited to, timing, location, availability of Pet Sitters, and the type of Pet Care Services requested. Any assistance provided by CruizinK9 Connect in connection with Reservation Protection is offered solely as a courtesy and does not constitute a recommendation, endorsement, certification, guarantee, or assumption of responsibility for any Pet Sitter, Engagement, Booking, or Pet Care Service. CruizinK9 Connect remains solely an Online Platform provider and shall have no liability arising from or relating to any replacement Pet Sitter, Booking, Engagement, or Pet Care Services arranged through Reservation Protection. Cancellations by Pet Sitters. If a Pet Sitter cancels a Booking prior to or during the service period identified in the Booking, we will refund the fees paid by the Pet Owner for Pet Care Services not provided, as well as any service charge paid to CruizinK9 Connect. If you are a Pet Sitter, you can appoint a substitute Pet Sitter (as agreed by the Pet Owner and so long as the substitute has an active account on the CruizinK9 Connect Service and has agreed in writing to accept a Booking) by contacting CruizinK9 Connect to modify the Booking. If you do not find a substitute and repeatedly cancel accepted Bookings without justification, CruizinK9 Connect may deactivate your account. Cancellations by Pet Owner. If a Pet Owner cancels a Booking prior to or during the service period specified in a Booking, we will fully refund fees in accordance with our cancellation policy up to seventy two hours prior to service. Any cancellations made by a Pet Owner within 72 hours of service will be non-refundable. General Terms for Cancellations. If you wish to cancel a Booking, you must submit a cancellation request using the cancellation process made available by CruizinK9 Connect from time to time, which may include an online cancellation form or other designated method. Cancellation requests submitted through any other means, including direct communications between Users, text messages, social media messages, or email correspondence, may not be recognized for the purposes of determining eligibility for refunds or cancellation fees. For the purposes of this Section 10.5, the effective date and time of cancellation shall be the date and time that the cancellation request is successfully submitted through the designated cancellation process, as determined by CruizinK9 Connect's records, regardless of any separate communications between Users outside of the CruizinK9 Connect Service. Payment Disputes; Payment Outside of the CruizinK9 Connect Service. CruizinK9 Connect initiates payments to Pet Sitters 24 hours after completion of a Booking. Once these amounts have been disbursed, any further payment disputes are between the Pet Owner and Pet Sitters, and CruizinK9 Connect has no obligation to mediate or facilitate any resolution and will have no liability to either party whatsoever. Discretionary Refunds for Failure to Perform. In our reasonable discretion, if we determine that a Pet Sitter has failed to provide Pet Care Services as agreed with the Pet Owner or is otherwise in breach of these Terms, then we may cancel a Booking and/or issue a full or partial refund to a Pet Owner.

10.6 Payment Holds

If you are a Pet Sitter, CruizinK9 Connect reserves the right to issue a hold on amounts otherwise payable to you pursuant to Section 10.3 if there is a reasonable suspicion of fraudulent activity involving your account(s) or for other similarly compelling reasons involving protection of CruizinK9 Connect, the CruizinK9 Connect community or third party rights. We may also recommend that third party payment service providers restrict your access to funds in your account under the foregoing circumstances.

10.7 Authorization to Charge

When you pay for Pet Care Services or for other services on the CruizinK9 Connect Service, you will be required to provide us with valid, up-to-date credit card or other payment information and to maintain that payment information (or an acceptable alternative payment method) on file with your account so long as you have any outstanding, confirmed Bookings. CruizinK9 Connect’s role is to facilitate payments from Pet Owners to Pet Sitters as a limited payment agent for the Pet Sitters. You authorize us to charge your credit card or other payment method for fees you incur on the CruizinK9 Connect Service as they become due and payable, and to charge any alternative payment method CruizinK9 Connect has on record for you in the event your primary payment method is expired, invalid, or otherwise not able to be charged. You are responsible for maintaining up-to-date payment information. If we cannot charge you for fees when due because your payment information is no longer valid, or if we do not receive your payment when due, then you understand that neither CruizinK9 Connect nor the Pet Sitters will be responsible for any failure to provide services associated with those fees. Except as expressly provided in these Terms, all fees paid via the CruizinK9 Connect Service are non-refundable once paid.

10.8 Taxes

Except for taxes on CruizinK9 Connect’s income and gross receipts or where CruizinK9 Connect is otherwise required to collect taxes, you acknowledge that you are solely responsible to pay any applicable taxes that arise as a result of your purchase, provision, or use of Pet Care Services via the CruizinK9 Connect Service. In certain jurisdictions, CruizinK9 Connect may be required by law to collect and/or report tax information about you. You agree to provide us with documentation that we determine to be necessary for us to fulfill those obligations and, if you fail to do so, that CruizinK9 Connect may suspend or deactivate your account until such documentation is provided.

10.9 Payment Processing

Payment processing services may be provided by one or more third-party payment processors. CruizinK9 Connect reserves the right to switch payment processing vendors or use alternate or backup vendors at its discretion. Payment processing services are provided by independent third-party payment processors. CruizinK9 Connect is not a bank, trust company, payment processor, or financial institution and shall not be liable for payment delays, failed transfers, fraud, chargebacks, processor outages, or other payment-related issues caused by third-party providers.

11. Background Checks and Identity Verifications

11.1 Mandatory Condition of Platform Access

As a condition of approval, activation, and continued use of the platform as a Pet Sitter, applicants must provide satisfactory criminal record screening information in a form acceptable to CruizinK9 Connect. Screening may be completed through Triton Canada or, where permitted by CruizinK9 Connect, through the submission of an existing criminal record check issued by a recognized law enforcement agency or screening provider. No Pet Sitter profile shall be activated until screening has been completed, reviewed, and approved in the sole and absolute discretion of CruizinK9 Connect. Screening must be renewed annually. Failure to complete renewal prior to expiry will result in immediate suspension or termination of platform access without notice. CruizinK9 Connect reserves the right to require additional or interim background checks at any time and for any reason. Where an applicant submits an existing criminal record check, CruizinK9 Connect does not independently verify the authenticity, completeness, accuracy, currency, or validity of the document and relies upon the information provided by the applicant. Acceptance of a submitted criminal record check does not constitute a representation, warranty, certification, or guarantee regarding the applicant's suitability, trustworthiness, safety, or future conduct.

11.2 Independent Third-Party Provider

Where criminal record screening is completed through the CruizinK9 Connect platform, such screening is conducted exclusively by Triton Canada, an independent third-party screening provider. CruizinK9 Connect: Does not conduct background investigations; Does not control or supervise Triton Canada’s screening processes; Does not verify the methodology, scope, database access, or accuracy of reports; Makes no representations or warranties regarding the completeness or reliability of screening results. Although the screening fee of $23.99 is processed through the CruizinK9 Connect website, the screening service is provided solely by Triton Canada. Payment processing does not create a partnership, joint venture, agency, employment, or fiduciary relationship between CruizinK9 Connect and Triton Canada. Any disputes relating to the contents, accuracy, timing, or outcome of a criminal record check must be directed exclusively to Triton Canada. Applicants may, where permitted by CruizinK9 Connect, submit an existing criminal record check for review. CruizinK9 Connect reserves the right to accept or reject any submitted criminal record check, require additional information, or require screening through Triton Canada as a condition of approval or continued platform access. CruizinK9 Connect does not independently verify the authenticity, completeness, accuracy, currency, or validity of any criminal record check submitted by an applicant.

11.3 Background Screening and Eligibility Requirements

An Enhanced Criminal Record Check (also referred to as a Criminal Record and Judicial Matters Check (CRJMC) or Level 2 Background Check) may include a review of an individual’s criminal history, including but not limited to: Criminal convictions; Outstanding charges and pending court matters; Judicial orders; Absolute or conditional discharges; Record suspensions (formerly referred to as pardons), where legally disclosable; Non-conviction information where authorized by applicable law; and Any additional information that may be lawfully released by police or screening authorities in connection with a position involving a high level of trust, authority, or responsibility. The specific scope, methodology, and content of the background check are determined solely by the designated third-party screening provider and applicable legislation in British Columbia and may change from time to time.

11.4. Express Authorization & Informed Consent

By applying to become or remain a sitter, you expressly: Authorize Triton Canada to conduct an Enhanced Criminal Record Check; Consent to the collection, use, verification, retention, and disclosure of your personal information for screening purposes; Authorize Triton Canada to release the full criminal record report directly to CruizinK9 Connect; Acknowledge that refusal to provide consent will result in ineligibility for platform participation. You further acknowledge that criminal record information constitutes sensitive personal information and agree that CruizinK9 Connect may collect, review, store, and use such information for eligibility determination, risk management, legal compliance, and community safety purposes in accordance with British Columbia’s Personal Information Protection Act (PIPA).

11.5 Absolute Discretion & Eligibility Determinations

CruizinK9 Connect retains sole, absolute, and unfettered discretion to: Approve or deny any application; Suspend, restrict, or terminate a sitter account at any time; Determine what constitutes disqualifying information; Reassess eligibility at any time, with or without new screening information. No applicant or sitter has any right, entitlement, or expectation of approval or continued participation. Completion of a criminal record check, including a “clear” result, does not guarantee acceptance, continued approval, or endorsement.

11.6 No Representation, Warranty, or Guarantee of Safety

Background screening is implemented as a risk-reduction measure only. CruizinK9 Connect makes no representation, warranty, or guarantee that: Screening will identify all prior criminal activity; A screened sitter poses no risk; The platform is risk-free or secure. Users acknowledge that criminal record checks are inherently limited in scope and may not reflect recent charges, sealed records, pardons, jurisdictional gaps, reporting delays, or undisclosed conduct. All platform users assume all risks associated with engaging independent service providers.

11.7 Limitation of Liability

To the maximum extent permitted by applicable law, CruizinK9 Connect, its directors, officers, shareholders, employees, contractors, and affiliates shall not be liable for: Any inaccuracies, omissions, or errors in background reports; Any failure of Triton Canada to identify relevant information; Any acts, omissions, negligence, misconduct, or criminal activity of any sitter; Any reliance placed on screening results by any user; Any indirect, incidental, consequential, special, punitive, or exemplary damages; Any loss of income, reputation, data, goodwill, or business opportunity. In all circumstances, the total aggregate liability of CruizinK9 Connect relating to background screening shall not exceed the amount of fees paid by the sitter to the platform in the twelve (12) months preceding the claim.

11.8 Indemnification

You agree to fully indemnify, defend, and hold harmless CruizinK9 Connect and its directors, officers, employees, contractors, and affiliates from and against any and all claims, demands, liabilities, losses, damages, judgments, penalties, fines, costs, and expenses (including legal fees on a solicitor-client basis) arising out of or related to: Any inaccurate, incomplete, or misleading information provided for screening; Failure to disclose relevant criminal history; Any dispute with Triton Canada; Any conduct occurring before, during, or after screening; Any claim by a third party arising from your acts or omissions. This indemnity survives termination of your account.

11.9 Data Retention & Security

Criminal record reports may be retained by CruizinK9 Connect for as long as reasonably necessary for eligibility assessment, legal compliance, risk mitigation, insurance purposes, and dispute resolution. CruizinK9 Connect will implement commercially reasonable administrative, technical, and physical safeguards to protect stored screening information but does not guarantee absolute security.

11.10 No Employment or Agency Relationship

Background screening does not create an employment, partnership, joint venture, or agency relationship between CruizinK9 Connect and any sitter. Sitters remain independent contractors solely responsible for their conduct.

Users should always exercise caution and use their independent judgment before engaging a Pet Sitter, providing Pet Care Services, or otherwise interacting with users via the CruizinK9 Connect platform. Background Checks and identity verification are not a substitute for conducting meet-and-greets, asking questions, checking references, and independently evaluating the suitability of any individual with whom you choose to engage.

12. Third Party Services, Links.

12.1 Third Party Services, Links

You acknowledge that the Services rely on third-party providers including, but not limited to, Sharetribe, Stripe, Triton Canada, hosting providers, cloud infrastructure providers, communications providers, identity verification providers, cybersecurity providers, and other technology vendors. CruizinK9 Connect does not control and is not responsible for the availability, performance, security, accuracy, reliability, cybersecurity, data integrity, uptime, or functionality of any third-party systems. You acknowledge that CruizinK9 Connect does not represent or warrant that any third-party system will be uninterrupted, error-free, secure, or available at all times and shall not be liable for outages, cyber incidents, unauthorized access, data breaches, service interruptions, payment failures, data loss, delays, or other technology failures attributable to such third parties, except to the extent required by applicable law. Users acknowledge that CruizinK9 Connect may modify, replace, suspend, discontinue, or change third-party providers at any time without notice. Users are solely responsible for evaluating any third-party products, services, offers, or businesses. Any interactions or transactions with such third parties are solely between the User and the applicable third party. CruizinK9 Connect assumes no responsibility or liability for any products, services, representations, conduct, or transactions of sponsors, advertisers, partners, or other third parties.

12.2 Sponsorships, Advertising and Promotional Content

The Services may contain advertisements, sponsorships, featured businesses, partner promotions, affiliate links, promotional offers, or other commercial content from third parties. The appearance of any sponsor, advertiser, partner, product, service, organization, or business on the Services does not constitute an endorsement, recommendation, certification, warranty, guarantee, or representation by CruizinK9 Connect.

13. Indemnity.

TO THE MAXIMUM EXTENT PERMITTED UNDER ANY APPLICABLE LAW AND EXCEPT AS OTHERWISE PROHIBITED BY APPLICABLE LAW, YOU AGREE TO RELEASE, DEFEND, INDEMNIFY AND HOLD CruizinK9 Connect HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, EXPENSES, DAMAGES AND/OR LIABILITIES, INCLUDING REASONABLE LEGAL FEES AND COURT COSTS, THAT ARE IN ANY WAY RELATED TO YOUR: (1) transactions and interactions, online or offline, with other users of the CruizinK9 Connect Service; (2) breach of these Terms; (3) disputes with other users of the CruizinK9 Connect Service; (4) your misstatements, misrepresentations, or violation of applicable law; (5) property damage or personal injury to third parties caused by your pet or pets in your care; (6) Your Content; or (7) your use of any Background Check or Identity Verification information in violation of any applicable law. YOU FURTHER AGREE THAT YOU WILL COOPERATE WITH US IN THE DEFENSE OF SUCH CLAIMS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR ADVANCE WRITTEN CONSENT.

14. Warranty Disclaimer for the CruizinK9 Connect Service.

The information and materials found on the CruizinK9 Connect Service, including text, graphics, information, links or other items, are provided "as is" and "as available." Reviews, profiles, advice, opinions, statements, offers, or other information or content made available through the CruizinK9 Connect Service, but not directly by CruizinK9 Connect, are those of their respective authors, who are solely responsible for such content. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CruizinK9 Connect DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF INFORMATION AND MATERIALS ON THE CruizinK9 Connect SERVICE; (2) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN CruizinK9 Connect; (3) WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE CruizinK9 Connect SERVICE WILL BE CORRECTED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CruizinK9 Connect EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE CruizinK9 Connect SERVICE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. IN ADDITION AND WITHOUT LIMITING THE FOREGOING, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE SUITABILITY OF ANY SERVICE PROVIDER THAT OFFERS PET CARE SERVICES VIA THE CruizinK9 Connect SERVICE.

15. Limitation of Liability.

15.1 Exclusion of Certain Types of Damages

To the maximum extent permitted under applicable law, in no event will CruizinK9 Connect be liable to you for any indirect, special, incidental, or consequential damages, including travel expenses, or for any business losses, or loss of profit, revenue, contracts, data, goodwill or other similar losses or expenses that arise out of or relate to the use of or inability to use the CruizinK9 Connect Service, including without limitation damages related to any information received from the CruizinK9 Connect Service, removal of your profile information or review (or other content) from the CruizinK9 Connect Service, any suspension or termination of your access to the CruizinK9 Connect Service, or any failure, error, omission, interruption, defect, delay in operation or transmission of the CruizinK9 Connect Service, even if we are aware of the possibility of any such damages, losses or expenses.

15.2 Limit on Our Liability to You

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, IN NO EVENT WILL CruizinK9 Connect’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY MATTER ARISING FROM OR RELATING TO THE CruizinK9 Connect SERVICE OR THESE TERMS EXCEED THE AMOUNTS PAID BY YOU TO CruizinK9 Connect (SPECIFICALLY EXCLUDING AMOUNTS PAID TO SERVICE PROVIDERS) DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT THAT GAVE RISE TO LIABILITY OR, IF YOU HAVE NOT PAID CruizinK9 Connect FOR THE USE OF ANY SERVICES, THE AMOUNT OF $100.00 CAD.

15.3 No Liability for non-CruizinK9 Connect Actions

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CruizinK9 Connect BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, AND/OR CONSEQUENTIAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE, INCLUDING THIRD-PARTY SERVICES, IN CONNECTION WITH THE CruizinK9 Connect SERVICE, INCLUDING WITHOUT LIMITATION, PROPERTY DAMAGE, THEFT, BODILY INJURY, DEATH, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM RELIANCE ON INFORMATION OR CONTENT POSTED ON OR TRANSMITTED THROUGH THE CruizinK9 Connect SERVICE OR THIRD-PARTY SERVICES, OR FOR ANY INTERACTIONS WITH OTHER USERS OF THE CruizinK9 Connect SERVICE, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES ARISING FROM THE CONDUCT OF USERS WHO ATTEMPT TO DEFRAUD OR HARM YOU. IF YOU HAVE A DISPUTE WITH A SERVICE PROVIDER OR PET OWNER, YOU AGREE TO RELEASE CruizinK9 Connect FROM ALL CLAIMS, DEMANDS AND DAMAGES OF EVERY NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES. YOUR SOLE REMEDY IS TO PURSUE THE SERVICE PROVIDER OR THE PET OWNER DIRECTLY, AS APPLICABLE. IN NO EVENT WILL CruizinK9 Connect BE LIABLE FOR DIRECT OR INDIRECT CONSEQUENCES OF A PET OWNER OR SERVICE PROVIDER FAILING TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS. CruizinK9 Connect SHALL NOT BE LIABLE FOR PET INJURY, PET ILLNESS, PET DEATH, ESCAPE, THEFT, BEHAVIOURAL ISSUES, TRANSMISSION OF DISEASE, VETERINARY EXPENSES, PROPERTY DAMAGE, PERSONAL INJURY, OR OTHER LOSSES ARISING FROM THE ACTS, OMISSIONS, NEGLIGENCE, MISCONDUCT, OR UNLAWFUL CONDUCT OF ANY USER.

16. Force Majeure

CruizinK9 Connect shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, earthquakes, hurricanes, wildfires, floods, war, terrorism, riots, embargoes, fires, accidents, pandemics, disease, strikes, or other similar disasters. Also, in such an event, the cancellation policies described in Section 10.5 may not apply and CruizinK9 Connect may, in its reasonable discretion, issue refunds under terms that vary from a Pet Sitter's selected cancellation policy.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any dispute arising from these Terms shall be resolved exclusively in the courts of British Columbia.

18. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any Engagement between Users , the parties agree to first attempt to resolve the matter through good-faith discussions and negotiations.
If the dispute cannot be resolved through informal negotiations within thirty (30) days, either party may pursue any remedies available under applicable law in the courts of British Columbia. Nothing in this section prevents CruizinK9 Connect from seeking injunctive relief, equitable remedies, or other urgent legal remedies where necessary to protect its rights, property, users, or the public.

19. Miscellaneous

Nothing in these Terms will be construed as making either party the partner, joint venturer, agent, legal representative, employer, worker, or employee of the other. Neither party will have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action, that will be binding on the other, except as provided for herein or authorized in writing by the party to be bound. These Terms are non-exclusive and do not prohibit Pet Sitters from offering pet care services via other means or third parties. The invalidity, illegality or unenforceability of any term or provision of these Terms will in no way affect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these Terms will be enforceable as so modified. To the maximum extent possible under applicable local law, this Agreement will be binding on and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto. These Terms will continue to apply even after your relationship with CruizinK9 Connect ends.

20. Contact Information

CruizinK9 Connect
CruizinK9 Inc.
Kamloops, British Columbia, Canada

Email: cruizink9@gmail.com
Website: cruizink9connect.com\