Privacy Policy

CruizinK9 Privacy Policy (BC-Compliant; All Users and Site Visitors)

Effective Date: June 1, 2026 Governing Law: This Privacy Policy is governed by and construed in accordance with the laws of the Province of British Columbia, Canada. CruizinK9 Inc. (“CruizinK9,” “we,” “us,” or “our”) is committed to protecting the privacy of every individual who interacts with our website or services – including registered users (Pet Owners, Service Providers) as well as any site visitors or viewers who browse without registering. This Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By using or browsing our website or Services, you consent to the practices described in this Privacy Policy.

1.Who This Policy Covers

• Registered Users – individuals who create an account, including Pet Owners, Service Providers, or other roles defined in our Terms.

• Site Visitors/Viewers – individuals who access or browse our website or services without registering, logging in, or booking.

• Third Parties interacting via our Services – such as background check vendors, payment processors, clinics, and other service partners.

2.What Information We Collect

2.1 From Registered Users (by account/booking etc.)

• Profile data: name, email, phone number, city, password (hashed), profile photo, user-role (owner, provider), etc.

• Pet data (if provided): pet name, breed, health/vaccine info, behavioural notes, photos/videos

• Booking data: scheduling details, booking history, location, payment status.

2.2 From All Site Viewers / Visitors (Registered or Not) • Automatically collected technical and usage information: IP address, browser type, device type, operating system, screen resolution, language settings. • Usage logs: pages visited, time and date of visit, referring page/URL, click events, general navigation patterns. • Cookies, tracking technologies, analytics identifiers: to enable site functionality, performance, security, and general analytics. • If you voluntarily submit a form (e.g. contact, support, inquiry): name, email, message. 2.3 From Third-Party & External Sources • Data from identity verification / background-check providers (if you consent and if you are a Service Provider). • Data from payment processors, mapping services, geolocation services, etc. • Aggregated or anonymized analytics data for site usage trends.

3. Why We Collect & How We Use Information

• To Provide & Maintain Services: enable registration, bookings, messaging, scheduling, payments. • • To Operate the Website Safely: detect fraud or abuse, protect pets and users, screening for Service Providers, emergency handling. • • To Improve Platform & User Experience: site performance, bug monitoring, analytics, usage trends, feature improvements. • To Facilitate Communications & Support: respond to inquiries, support requests, feedback. • To Comply with Legal, Tax, or Safety Requirements: when required by law or regulatory authorities, or to respond to legitimate legal requests. • To Provide Relevant Notifications & Updates: service updates, policy changes, security notices (only if you consent to receive them). • Anonymized/Statistical Use: aggregated analytics, trends, business planning, capacity planning, improving user experience — never identifying individuals.

4. Legal Basis & BC Privacy Compliance

Since we operate in British Columbia, we comply with the obligations under the relevant provincial privacy laws for private-sector organizations. • We process personal information only when it is reasonably necessary for the purposes identified above, or when consent has been provided. • We do not collect more personal information than needed for the stated purposes. • We will strive to store and transmit personal data securely, using appropriate safeguards. • We are committed to transparency: you have the right to access your personal information, request corrections, and request deletion (subject to lawful exceptions).

5. Disclosure & Sharing

We do not sell or rent personal information. However, we may share personal data under limited circumstances: • With Other Users / Service Providers: for legitimate booking coordination, pet care, scheduling, or communication. • With Third-Party Service Providers: background-check agencies, payment processors, identity verification services, mapping/geolocation providers — only as needed to provide the Services. • With Veterinary Clinics or Emergency Contacts: if a pet’s safety or health is at risk and you have provided consent or context. • For Legal, Safety, or Compliance Reasons: in response to lawful requests (e.g. court orders, subpoenas), or where disclosure is required to protect the rights or safety of individuals, pets, or CruizinK9. • Aggregated or Anonymized Data: for analytics or business-planning purposes — such data will not identify individuals.

6. Data Retention & Deletion

• We retain personal information only as long as is necessary for the purposes for which it was collected (e.g. active account, pending bookings, dispute resolution, legal obligations, tax or audit requirements, safety or fraud-prevention needs). • Information of site visitors (logs, cookies, analytics) is retained for a period reasonably required for site operation, analytics, security, and performance review, after which identifying data is anonymized or deleted. • If you request deletion of your account and data, we will comply — subject to legal, safety, or accounting obligations.

7. Cookies & Tracking; Opt-Out

Our website uses cookies and similar tracking technologies to: • maintain session state (for logged-in users), • enable core site functionality, • collect analytics and usage metrics, • protect against fraud or abuse. You may disable or block cookies in your browser, though this may impair some site functionalities. For non-essential cookies (e.g. analytics), you may be offered an opt-out mechanism — and your preferences will be respected.

8. Data Security and Protection

We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or disclosure. These include secure servers, encrypted communication, access controls, and regular audits. However, no system is entirely risk-free, you should help protect your privacy by safeguarding your login credentials, not sharing them, and contacting us immediately if you suspect unauthorized access.

9. Your Privacy Rights

As a resident or user in British Columbia (or elsewhere), you may have rights to: • request access to your personal information held by us, • request correction of inaccurate data, • request deletion of your information (where legal obligations do not prevent us), • withdraw consent for certain processing (e.g. marketing or non-essential cookies), • ask for export / portability of your data in a standard machine-readable format. To exercise these rights, contact us at the address below. We may require identity verification to protect your data.

10. Children’s Privacy

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors under 18. If you believe we have collected data from a minor, please contact us immediately and we will delete it unless legally required to retain.

11. Third-Party Links & External Content

Our website may include links to external websites, third-party content, or embedded services (e.g. maps, social plugins). This Privacy Policy does not apply to those external sites; we encourage you to review their privacy policies before using them.

12. International / Cross-Border Data Transfers

Since we operate in BC, user data is stored and processed in compliance with Canadian and BC privacy laws. If you access our Services from outside Canada, data may be transferred to servers in Canada — with the same protections described in this Policy.

13. Policy Updates

We may revise this Privacy Policy from time to time (e.g. when features change, legal requirements evolve, or practices improve). When we update it, we will post the new version on our website with a revised “Effective Date.” Continued use of the site or Services after changes constitutes acceptance of the updated Policy.

14. Contact Information

For any questions, concerns, personal-information requests, or privacy complaints, contact us at:

CruizinK9 Inc.

Kamloops, British Columbia, Canada

Email: cruizink9@gmail.com

Website: www.cruizink9connect.com